1. Agreement to Terms and Conditions

1.1. About MORE TH>N
1.2. MORE TH>N is a registered trademark of RSA Insurance Group plc and a trading style of the companies marked * below:
1.2.1. R&SA Marketing Services plc* (No. 02145778). Registered in England and Wales. Registered Office at St. Mark’s Court, Chart Way, Horsham, West Sussex RH12 1XL, which operates in association with preferred suppliers to provide certain non-insurance products and services.
1.2.2. Royal & Sun Alliance Insurance plc* (No. 93792). Registered in England and Wales. Registered Office at St. Mark’s Court, Chart Way, Horsham, West Sussex RH12 1XL. Authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority (Financial Services Register No. 202323)..

2. Acceptance of Terms and Conditions

2.1. The website morethandoggyssentials.com (“the website”) is owned and operated by RSA Insurance Group plc
2.2. RSA Insurance Group plc is registered for Value Added Tax under VAT No. GB 165 0008 01. In these Conditions of Use ‘our’, ‘we’, ‘us’ means the following companies together: R&SA Marketing Services plc, Royal & Sun Alliance Insurance plc, and the RSA Group of companies.
2.3. Your use of this website and purchase of any products from this website is at all times subject to these Terms and Conditions. By accessing our website you agree to our Terms and Conditions set out below. If you do not agree to these Terms and Conditions, you must exit our website immediately.

3. Changes to Terms and Conditions

3.1. We reserve the right, from time to time, with or without notice to you, to change these Terms and Conditions at our sole discretion. The Terms and Conditions applicable to your access to and use of this website will be the version that is current and displayed on the website as at each date you access the website. Your use of the website after changes are made means that you agree to be bound by such changes. These terms were last updated on 11th February 2015.

4. Accounts and Billing

4.1. You can find the specific details regarding your subscription with RSA Insurance Group plc including your next scheduled boxes, by clicking on the relevant section of the website or contacting us. To view, amend or cancel existing orders – Please contact us at email help@morethan.com.
4.2. Recurring Billing. By starting your MORE TH>N DOGGYSSENTI>LS membership and providing or designating a Payment Method, you authorise us to charge you a monthly membership fee at the then current rate, and any other charges you may incur in connection with your use of the MORE TH>N DOGGYSSENTI>LS service to your Payment Method. You acknowledge that the amount billed each month may vary from month to month for reasons that may include differing amounts due to promotional offers, and/or changing or adding a plan, and you authorise us to charge your Payment Method for such varying amounts, which may be billed monthly in one or more charges.
4.3. To confirm any payments you have made, to amend your personal details, to amend your payment card details or to amend delivery address details, please email us at help@morethan.com.

5. Other applicable terms

5.1. In addition to these Terms and Conditions our Privacy Policy also applies to your use of the website and is, where relevant, incorporated by reference into these Terms and Conditions. Please also refer to our FAQs on the website for further information.

6. Website Use

6.1. You agree not to upload, post, email or otherwise send or transmit any material that contains software viruses or any other computer code, files or programs designed to interrupt, harm, damage, destroy or limit the functionality of any computer software or hardware or equipment linked directly or indirectly with this website. You also agree not to interfere with the servers or networks underlying or connected to this website or our services or to violate any of the procedures, policies or regulations of networks connected to this website.
6.2. All content and programming of the website is our property. Except as may be permitted by law, notwithstanding contractual prohibition, you may not reproduce, modify, copy, de-compile or reverse engineer any of the materials, software or content on the website without our written permission. Use of the website is restricted to personal, non-commercial use only.
6.3. You agree not to impersonate any other person while using this website, conduct yourself in an offensive manner while using our website, or use the website for any illegal, immoral or harmful purpose.
6.4. You may not use the website for unlawful purposes or in any way that may damage our name or reputation or that of our affiliates.
6.5. It is your responsibility to ensure your computer system meets all the necessary technical specifications to enable you to access and use the website and is compatible with the website.
6.6. We may, from time to time, restrict access to certain features, parts or content of the website, or the entire website, to users who have registered with us.
6.7. You are solely responsible for maintaining the confidentiality of your account and password, for all activity that takes place on your account, and for restricting access to your computer. We will not be held liable for any loss or damage that may result from your failure to do so.
6.8. The information contained in this website is for general information purposes only. We endeavor to keep the information contained on the website (other than User Material (as defined in clause 3.2 below)) up-to-date and correct, although there may be times when this is not the case. If you notice any issue with the information on the website, please contact us at help@morethan.com.

7. Intellectual Property Rights

7.1. Website
7.1.1. All intellectual property rights in or relating to the website (including our text, graphics, software, photographs and other images, videos, sound, trade marks and logos) are owned by us or our licensors. Except where you are given a non-exclusive licence to use the intellectual property rights that you need to enable you to use the website in accordance with these Terms and Conditions, you are not given any rights in respect of the intellectual property rights owned by us or our licensors and you acknowledge and agree that you do not acquire any ownership of, or other rights in relation to, any such intellectual property rights by virtue of using the website.
7.2. External Links
7.2.1. From time to time this website may also include links to other websites that we do not control. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content, privacy policies or operation of such linked website(s), or for anything provided (or not provided) by the third parties controlling such linked websites.
7.2.2. If you create a link to the website and we want you to remove it, we reserve the right to ask you to do so.

8. Joining Us

8.1. In order to purchase a membership from the website, you must first register with us by completing the registration form on the website.
8.2. In order to register you must be an individual and agree to comply with these Terms and Conditions. If you are registering on behalf of an organization or company you must have the authority to bind that company. You must be 18 years of age to become a member of MORE TH>N DOGGYSSENTI>LS. If you are under 18 years of age and you purchase a membership from the website, please note that you are liable to pay for such membership and be held responsible for your membership.
8.3. When signing up you need to provide:

  • 8.3.1. your full name;
  • 8.3.2. a valid and current email address;
  • 8.3.3. your date of birth;
  • 8.3.4. your delivery address; and
  • 8.3.5. your payment card details.

8.4. You warrant that all information you provide to us when registering an account is true and accurate to the best of your knowledge and belief. It is your responsibility to ensure the information in your account is updated regularly with any relevant changes.
8.5. We may refuse at our absolute discretion any application to join us or receive our services for any reason whatsoever.
8.6. You are responsible for all activities and purchases that occur under your account. You must notify us immediately if you know of, or suspect, that anyone has obtained access to your account or if you otherwise become aware of any unauthorised use of your account or other security breach.
8.7. If we are unable to provide insurance cover for your pet it will be necessary to cancel your MORE TH>N DOGGYSSENTI>LS membership.

9. Availability of Website

9.1. Although we aim to offer you the best service possible, we make no promise that our website services will be available all of the time, meet your requirements or be fault free. If a fault occurs in the service, please report it to us (see below for contact details) and we will correct the fault as soon as we reasonably can.
9.2. Your access to the website may be occasionally restricted to allow for repairs, maintenance or the introduction of new facilities or services. We will restore the service as soon as we reasonably can. In the event that our website is unavailable, our usual order and cancellation deadlines apply; please notify us of changes to your order via email at help@morethan.com.

10. Purchase of Membership

10.1. When you register an account on the website you will automatically be signed up to receive a regular delivery of our products (monthly). You can manage and make changes to your orders at any time by emailing help@morethan.com.
10.2. Your submission of a membership amounts to an offer to enter a contract to buy the products from us; your MORE TH>N DOGGYSSENTI>LS membership, which may start with a free trial, will continue month-to-month unless and until you cancel your membership or we terminate it.
10.3. We will bill the monthly membership fee to your Payment Method. You must cancel your membership before it renews each month in order to avoid billing of the next month’s membership fees to your Payment Method.
10.4. No order is accepted from you until our website displays a membership confirmation message.
10.5. We reserve the right to not send certain combinations of products together in a box.

11. Free or discounted offers

11.1. Free or discounted introductory offers are only available to new users of the website. Except where expressly stated, previous users or trialists of the website do not qualify for an additional introductory special offer. RSA Insurance Group plc reserves the right, in its absolute discretion, to determine your free trial eligibility.
11.2. Except where otherwise stated, discounts and credits are available only once to any one person.
11.3. Except where otherwise stated, discounts and credits cannot be used in conjunction with any other offers.
11.4. You must have internet access and valid payment details to redeem a free or discounted offer.
11.5. You will be charged the full price for your membership after your free or discounted offer. We will continue to bill you by your chosen payment method for the MORE TH>N DOGGYSSENTI>LS service until you cancel your membership.
11.6. You will not receive a notice from us that your free trial period or offer has ended or that the paying portion of your membership has begun. We will continue to bill your Payment Method on a monthly basis for your membership fee until you cancel.

12. Payments

12.1. The price of your membership is as quoted on the website. Price stated includes VAT and delivery charges.
12.2. We take payments by continuous payment authority. You will be charged monthly from your membership start date.
12.3. Payment services are provided by Stripe or PayPal.
12.4. You agree not to hold us responsible for banking charges incurred due to payments on your account.
12.5. Goods are subject to changes in supply levels and supply prices. We reserve the right to change the fees for any services at any time. We agree to notify you at least 30 days in advance of any change in fees. Please note that you can cancel at any time – see ‘Cancellation’ section below.

13. Delivery and Return of Boxes

13.1. Boxes can only be delivered to addresses within the United Kingdom (including Northern Ireland); this excludes PO Box addresses and BFPO addresses.
13.2. Boxes are delivered by courier. Proof of delivery is obtained. Actual delivery times may vary for you depending on:
13.2.1. our stock availability;
13.2.2. your delivery address;
13.2.3. circumstances impacting delivery by the courier service. We reserve the right to use alternative delivery methods without prior notification.
13.3. You will not hold us responsible for any delays, outside our control, which relate to the delivery of boxes.
13.4. It is your responsibility to report all lost or undelivered boxes online within 7 days by contacting us at: help@morethan.com.
13.5. Customers are obliged to comply with our claim compensation process. Failure to comply with these processes, as amended from time to time, will result in no credit being made in respect of such undelivered boxes.
13.6. Where the correct process is followed the following credit process applies: Where a box is first reported as lost, a credit for half the price of the box is given as the box may still turn up. If the box is reported again as having not arrived, the remainder of the credit for that box will be given.
13.7. If you change address, you must update your address details by contacting us at help@morethan.com to ensure that no boxes are sent out to the wrong address. Please ensure this is done in time to take effect before you move as you will not be refunded for any boxes posted to the wrong location.
13.8. We reserve the right to cancel your account with us if it becomes apparent that, in our sole opinion, the courier service in your area is too unreliable.
13.9. If you are dissatisfied with any product you receive from us, please contact our customer services team on help@morethan.com. We retain the right to request a return of any faulty goods by recorded delivery to MORE TH>N DOGGYSSENTI>LS St. Mark’s Court, Chart Way, Horsham, West Sussex RH12 1XL and the product will be inspected. If we request recorded delivery then we will pay for the cost of the postage on provision of the postage receipt. If the fault is agreed, a full refund will be given for the returned goods. Nothing in this section affects your legal rights.

14. Price changes

14.1. We reserve the right to adjust pricing for our service or any components thereof in any manner and at any time as we may determine in our sole and absolute discretion. Any price changes to your service will take effect no earlier than 30 days following email notice to you.

15. Cancellation

15.1. You may cancel your MORE TH>N DOGGYSSENTI>LS membership at any time, and you will continue to have access to the MORE TH>N DOGGYSSENTI>LS service through the end of your monthly billing period. We do not provide refunds or credits for any partial-month membership periods. To cancel, contact us at help@morethan.com. If you cancel your membership, your account will automatically close at the end of your current billing period.
15.2. You must cancel your membership before it renews each month in order to avoid billing of the next month’s membership fees to your Payment Method. You remain responsible for ensuring that any such change or cancellation is not only transmitted by you, but received by us, in time for the deadline.
15.3. If you cancel your MORE TH>N DOGGYSSENTI>LS membership, you must return the pet tracking devices.
15.4. We reserve the right to terminate or restrict your use of our service, for any or no reason whatsoever. One reason that we may do so is if we believe that you are in breach of any obligation under these Terms and Conditions. If we terminate your use of our service as a result of a breach of any obligation under these Terms and Conditions, such termination would be immediate and may be without notice.
15.5. We reserve the right to withdraw the MORE TH>N DOGGYSSENTI>LS  service at any time. We will provide 30 days notice before doing so. In this event, you will have the option to continue with your pet insurance policy but this will be subject to premium collections by the insurance provider.
15.6. If we are unable to provide cover for your pet, please contact us at help@morethan.com to cancel your MORE TH>N DOGGYSSENTI>LS membership.

16. Privacy

16.1. We collect personal information about you through your use of this website and our services. All information that we collect about you is subject to our Privacy Policy.

17. Limitations on Liability

17.1. Nothing in this clause 17 or otherwise in these Terms and Conditions shall exclude or in any way limit our liability for:
17.1.1. fraud or fraudulent misrepresentation;
17.1.2. death or personal injury caused by our negligence;
17.1.3. breach of any obligations implied by section 12 of the Sale of Goods Act 1979 or section 2 of the Supply of Goods and Services Act 1982;
17.1.4. under Part I of the Consumer Protection Act 1987; or
17.1.5. any other liability to the extent the same may not be excluded or limited as a matter of law.
17.2. None of these terms restrict any of your statutory rights. For further information about your statutory rights, contact your local authority Trading Standards Department or Citizen’s Advice Bureau.
17.3. Subject to clause 17.1, in no event shall we be liable to you for any business losses. Any liability we do have for losses you suffer is strictly limited to the purchase price of the relevant products and to losses that were foreseeable. Losses are foreseeable where they could be contemplated by you and us at the time your order is accepted by us. Please note that this does not affect your statutory rights.

18. Applicable Law

18.1. Your use of this website is governed by these Terms and Conditions and construed and enforced in accordance with the laws of England and Wales. Disputes arising from your use of this website and the services we provide are subject to the non-exclusive jurisdiction of the courts of England and Wales.

19. Assignment by Us

19.1. You agree that we may assign any of our rights and/or transfer, sub-contract or delegate any of our obligations under these Terms and Conditions. These Terms and Conditions are personal to you and you may not assign any of your rights or transfer, sub-contract or delegate any of your obligations under these Terms and Conditions.

20. Accounts are Non-Transferable

20.1. Accounts with RSA Insurance Group plc are not transferable and therefore cannot be sold or traded.

21. No Waiver

21.1. If we delay exercising or fail to exercise or enforce any right available to us under these Terms and Conditions, such delay or failure does not constitute a waiver of that right or any other rights under these Terms and Conditions.

22. Force Majeure

22.1. We will not be liable to you for any lack of performance, or the unavailability or failure, of this website or our services, or for any failure by us to comply with these Terms and Conditions, where such lack, unavailability or failure arises from any cause reasonably beyond our control.

23. Third Party Rights

23.1. Nothing in these Terms and Conditions confers on any third party any benefits under the provisions of the Contracts (Rights of Third Parties) Act 1999.

24. Contacting us

24.1. Please submit any questions you have about these Terms and Conditions or a membership you have registered for by email to help@morethan.com or write to us at:
RSA Insurance Group plc St. Mark’s Court, Chart Way, Horsham, West Sussex RH12 1XL

25. Forthcoming promotional offers

25.1. Promotional offers and discounts are available for limited time periods only.
25.2. We reserve the right to put any user account(s) or dog profile(s) on hold and prevent outgoing deliveries, and/or remove any offer from any user account(s) where we become aware of or detect any abuse or unfair treatment of an offer.
25.3. Except where otherwise stated, discounts and credits cannot be used in conjunction with any other offers.
25.4. Except where otherwise stated only one coupon code can be redeemed per household
25.5. Purchase of our products is only via our website, and requires a registered account with valid payment and delivery details to redeem a free or discounted offer, or to redeem an account credit. Account credits and offers cannot be redeemed for cash.
25.6. After any discounted offer you will be charged the full price for subsequent memberships until such time as another applicable and valid discounted offer is applied, or you cancel active memberships with us.
26. No warranty
26.1. This Website and our Communications, and their content, are provided as is.
26.2. We accept no liability for the content of and functions contained on the Website or in our Communications.
26.3. We make no warranty that the website will operate uninterrupted or error-free.
26.4. We do not warrant that the site is compatible with all computer or mobile device software and equipment.
26.5. We take internet security seriously, although we cannot warrant that the Website and its server is free of errors, viruses, worms, Trojan Horses or any other malicious software and we shall not be liable for any damage you may suffer as a result of such destructive and unintended features.
26.6. We will not be deemed to be in breach of contract or of these Terms and Conditions as a result of any failure to perform our obligations or any delay in our performance if that failure or delay is due to any circumstance beyond our reasonable control.
26.7. We warrant that the products will be of satisfactory quality and fit for purpose.
26.8. This warranty is in lieu of all other warranties, expressed or implied.
27. Limitation of liability
27.1. You acknowledge that your use of this site and its content is at your own risk.
27.2. You acknowledge that the feeding guides and/or tailor-made feeding plan provided by us is intended as a guide only. It is your responsibility as a pet owner to monitor your pet’s weight and condition, and to let us know any changes in either weight or condition as these may impact your tailor-made feeding plan. If you have any concerns about your pet’s weight and condition, please consult your vet.
27.3. Except for liability which we cannot limit, restrict or exclude by law we shall have no liability to you or any third party for any direct, indirect or consequential losses or damages (including loss of profits), or any other damages of any kind whether that were not foreseeable to both you and us at the point of sale or use of our website.
27.4. Customers should be aware that an order from MORE TH>N DOGGYSSENTIA>LS can be heavy, and so extra care should be taken when accepting delivery and unpacking the contents of the order, doing so directly from the box at ground level if required.
28. Validity of provisions and remedies
28.1. If any provisions of these Terms and Conditions is or becomes invalid or contravenes applicable regulations then the remaining provisions will not be affected.
29. Waiver and breach
29.1. No waiver by us or breach of the Terms and Conditions shall constitute a waiver of any other form.
29.2. No failure by us to exercise any remedy shall constitute a waiver of the right subsequently to exercise that or any other remedy.

30. Web links and advertising

30.1. Links to our Website from other Websites or Publications (included but not limited to magazines, newspapers, newsletters and flyers) (other than sites owned by Us or publications commissioned by us) are for information only. They have not been reviewed by us and as such we have no responsibility for the content of such Websites or Publications and accept no liability for any loses whatsoever that may be incurred as a result.