Privacy policy

How we use your information

Please read the following carefully as it contains important information relating to the details you give us.

Who we are

MORE TH>N is a trading style of the RSA Group of companies.

You are giving your information to Royal & Sun Alliance Insurance plc, which is a member of the RSA Group of companies (the Group). In this information statement, ‘we’ ‘us’ and ‘our’ refers to the Group unless otherwise stated.

By submitting any information about you and, where applicable, others within our website at you and they consent to its use as set out in this Privacy Policy.

How your information will be used and who we share it with

Your information comprises of all the details we hold about you, your pet (including information obtained from pet tracking devices) and your transactions and includes information obtained from third parties.

If you contact us electronically, we may collect your electronic information identifier, for example your Internet Protocol (IP) address or telephone number supplied by your service provider.

We may use your information to help us:
>Develop our services, systems and relationships with you
>Understand our customers’ requirements
>Develop and test products and services.

We do not disclose your information to anyone outside the Group except:
>Where we have your permission, or
>Where we are required or permitted to do so by law, or
>To credit reference and fraud prevention agencies and other companies that provide a service to us, our partners or you, or
>Where we may transfer rights and obligations under this agreement.

We would like to keep you informed (by phone, post, email or text) of selected products and services available from us. If you would prefer not to receive this information from us and have not previously advised us of this, please let us know when you contact us.

From time to time we may change the way we use your information. Where we believe you may not reasonably expect such a change we shall write to you. If you do not object, you will consent to that change.

We will not keep your information for longer than is necessary.

For your protection, calls to our service centres may be recorded and monitored.

Keeping safe online

At MORE TH>N DOGGYSSENTI>LS we advise our customers to always close down the browser they have used after accessing our site, or any other, to ensure other users cannot obtain access to their data. This is best practice when using both home and ‘public’ computers.

How to contact us

On payment of a small fee, you are entitled to receive a copy of the information we hold about you. If you have any questions, or you would like to find out more about this notice you can write to:

Data Protection Liaison Officer
Customer Relations Office
Bowling Mill,
Dean Clough Industrial Park,
HX3 5WA.

You may also email us at

How we protect your information

We capture your personal information, such as names and addresses, over a secure link using recognised industry standard Secure Sockets Layer (SSL) technology which encrypts the data whilst passing it over the web. This will be indicated on most browsers by a lock in the address bar at the top of the screen. Firewalls are used to block unauthorised traffic to the servers and the actual servers are locked in a secure location which can only be accessed by authorised personnel.


Cookies are small text files placed on your computer and are commonly used on the internet. There are various types of cookies which perform different functions, such as remembering which items you have placed in your shopping basket or analysing your browsing behaviour to enable advertisers to present you with adverts more relevant to you and your interests.

For more information about cookies, visit

Accepting or rejecting cookies

Most web browsers will accept cookies, but if you would prefer we did not collect data by this method, you can disable this function within your browser settings. If you want to delete any cookies that are already on your computer, please refer to the instructions for your file management software to locate the file or directory that stores cookies.

We use cookies to:
>Collect information that will help us to distinguish visitors, to understand visitors’ browsing habits on our website and to improve their experience.
>Compile statistical reports on website activity e.g. numbers of visitors and the pages they visit
>Collect information that will allow us to tailor advertising to make it more relevant for you, based on your previous interactions with our website.
>Remember information about you when you visit our site. Some of the cookies are essential in order to provide our services to you.